At pk lak, we take your personal data seriously. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have over your own data. No hidden clauses, no vague language — just a straight explanation of how pk lak handles your privacy.
These six principles guide how pk lak handles every piece of data you share with us. The full policy follows below.
Every connection between your device and pk lak is protected by SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text. What you share with pk lak stays encrypted end to end.
pk lak does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used to operate your account and improve the platform — nothing else. We share data with third parties only where strictly necessary to process payments or comply with legal obligations.
pk lak collects only the data we actually need to run your account and process your transactions. We don't collect data for the sake of it. If we don't need it to serve you, we don't ask for it.
You have the right to access, correct, and request deletion of your personal data at any time. pk lak provides a straightforward process for exercising these rights. Contact our support team and we'll handle your request promptly.
pk lak sends promotional communications only to players who have opted in. You can unsubscribe from marketing emails and SMS messages at any time through your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
pk lak retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your data is no longer needed, it is securely deleted or anonymised. We don't hold onto your information indefinitely.
As a pk lak player, you have specific rights over your personal data. Here's what you can ask us to do — and how to do it.
Request a copy of all personal data pk lak holds about you. We'll provide it within 30 days of your request.
If any of your personal data held by pk lak is inaccurate or incomplete, you can ask us to correct it at any time.
You can request deletion of your personal data. Note that some data must be retained for legal and regulatory compliance.
You can ask pk lak to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service.
You can object to pk lak processing your data for direct marketing purposes at any time, with immediate effect.
To exercise any of these rights, contact pk lak support at [email protected]. We aim to respond to all data rights requests within 30 days.
This Privacy Policy explains how pk lak ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players who use the pk lak website at pk-lak.app. By registering an account or using any pk lak service, you confirm that you have read and understood this policy. If you have questions at any point, our support team is available 24/7.
pk lak is an online casino and sports betting platform operating at pk-lak.app, serving players in Bangladesh. We are the data controller responsible for the personal information you provide when using our platform. This means we determine the purposes and means of processing your personal data, and we are accountable for keeping it safe.
If you have any questions about how pk lak handles your personal data, or if you wish to exercise any of your data rights, you can reach us at [email protected]. We aim to respond to all privacy-related enquiries within five business days.
pk lak collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both categories.
Information you provide directly:
Information collected automatically:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, date of birth, NID | Account verification, KYC compliance |
| Contact Data | Phone number, email | Account communication, support |
| Financial Data | bKash/Nagad number, transaction history | Payment processing, fraud prevention |
| Technical Data | IP address, device info, browser | Security, platform optimisation |
| Usage Data | Game history, betting patterns | Responsible gaming monitoring, personalisation |
pk lak uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with why it was originally collected.
pk lak processes your personal data on one or more of the following legal bases, depending on the specific purpose:
pk lak uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk lak platform. For most players, the default cookie settings provide the best experience.
pk lak does not sell your personal data. We share your data with third parties only in the following limited circumstances:
pk lak implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While pk lak takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your pk lak account and never share your login credentials with anyone.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, pk lak will notify you without undue delay and take immediate steps to contain and remediate the breach.
pk lak retains your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction records | 7 years from transaction date | AML and financial regulations |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Support communications | 3 years from last interaction | Dispute resolution |
| Marketing preferences | Until opt-out or account closure | Consent management |
| Technical/usage logs | 13 months | Security and platform improvement |
When your data reaches the end of its retention period, pk lak securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked back to you.
pk lak primarily stores and processes your data on servers located in secure data centres. In some cases, your data may be transferred to or accessed from locations outside Bangladesh — for example, when using third-party game providers or payment processors who operate internationally.
Whenever pk lak transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy. These safeguards include contractual data protection clauses with all third-party processors who handle your data.
pk lak is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.
If pk lak becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on pk lak, please contact us at [email protected] immediately.
To exercise any of your data rights — access, rectification, erasure, restriction, portability, or objection — contact the pk lak support team at [email protected] with the subject line "Data Rights Request". Please include your registered mobile number so we can verify your identity before processing the request.
pk lak will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.
There is no charge for exercising your data rights. However, if requests are manifestly unfounded or excessive — particularly if they are repetitive — pk lak reserves the right to charge a reasonable administrative fee or refuse to act on the request.
pk lak may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or an in-platform notification before the changes take effect.
The "Last updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review this page periodically. Your continued use of pk lak after any changes take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints about how pk lak handles your personal data, please get in touch. We take all privacy concerns seriously and will respond promptly.
You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe pk lak has not handled your personal data in accordance with applicable law. We would always prefer to resolve concerns directly, so please contact us first and give us the opportunity to address your complaint.
pk lak protects your privacy so you can focus on what matters — enjoying the games. Register your free account today and experience Bangladesh's most trusted online casino platform.
18+ only. Please play responsibly. See Responsible Gaming for tools and support.